Strategic Planning: Essential Steps Every Board Should Follow  
60 min.

James E. Orlikoff, President, Orlikoff & Associates; Carl W. Thieme, President, Cambridge Research Institute; Dorothy Bellhouse, VP, Corporate Strategy, Communicare Health System

Understand the strategic planning process, and it's importance to the future of your healthcare organization; Understand the role of the board in the strategic planning process; Have the tools to to establish and oversee their own strategic planning process; Understand the components of an effective strategic plan, and significant environmental issues that most strategic plans should address; Know the most common pitfalls of and barriers to strategic planning, as well as how to avoid them.

Identifying, Preventing, & Responding to Workplace Violence in a Healthcare Environment
90 min.

Chris Hatcher, PhD; Scott McDonald, Atty, Littler, Mendelson Law Firm; Kris Mohandie, PhD

Recognize the legal pitfalls involved in the handling of employees when workplace violence and threats of violence arise; Learn how to avoid some of the most common problem areas; Understand the extent and past history of workplace violence in America; Indentify the five categories of Workplace Violence Risk Assessment; Discover principles of management of potentially violent workplace stations; Become informed about the myths and realities of the workplace violence problems.

Trustee Selection Criteria & Orientation    
60 min.

Richard E. Thompson, MD; Martin D. Merry, MD; S. Harvey Price, Healthcare Industry Strategist

Recognize common mistakes made by those responsible for proposing new candidates for membership on the board; Learn how to avoid common mistakes made by individuals accepting appointments to the board of a healthcare organization; Identify the three most important points in orienting new board members; Understand a newly appointed board members responsibilities; Describe the economic and political issues that trustees are exposed to while on the board.

Principles of Effective Governance
60 min.

Errol L. Biggs, PhD; S. Spence Meigham, MD; John Lee, Vice President, Providence Health System

Understand responsibilities of hospital board; Describe how to complete a board self assessment program; Describe the therapy used for dealing with disruptive physicians; Learn how a disruptive physician returns to a normal colloquial relationship; Describe how the board should evaluate the CEO; Understand the chairpersons responsibilities; recognize when a disruptive physician is impared with drugs and alcohol.

What Every Board Needs to Know About Capitation
60 min.

Marsha Scheidt, DBA, CMA; Greg M. Thibadoux, PhD; Diane Halstead, PhD

Explain revenue reimbursement in a managed care environment; discuss analysis of a capitation contract; Explain how capitation affects the financial structure of physician practice; Explain why capitation requires productivity measures; distinguish between objective and subjective outcome measures; explain how quality is measured in a managed care environment.

Responsible Management of the Financial Resources of Your Organization
60 min.

Caral Edelberg, CPC; Jack Wheeler, Professor, Univ. of Michigan

Establishment of coding and billing standards; the importance of physician chart coding; develop an understanding of efficiency counseling and problem solving; learn how to work with physicals that record documentation and billing statements accurately.

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